Policy statements

Please address all requests to:

Paisley Cemetery Company Ltd
Woodside, 46 Broomlands Street, Paisley, PA1 2NP

Tel: 0141 889 2260 / 9283

Fax: 0141 848 7748

Email: [email protected]

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View & download our policy statements here.

Policy 1

Policy 2

Policy 3

Policy Statement Relating to the Cremation of Babies and Infants

This cremation Authority wishes it to be known that it considers the interests of the bereaved family and the baby or infant left in our care to be the central focus of our attention. This will be reflected in all of our administrative and operational practices and procedures.

Definition of ‘ashes’
Whilst our employees might use the terms ‘ashes’ and ‘cremated remains’ we deem these to be one and the same and defined as ‘all that is left in the cremator at the end of the cremation process and following the removal of any metal’. There might be a small number of cases where there are no ashes remaining at the end of the cremation process. If this is the case our staff will contact the Applicant for Cremation and advise them of this.

Maximising the recovery of ashes during cremation
We have developed an approach to the cremation of babies and infants that is designed to maximise the recovery of ashes. This includes the use of a cremation tray designed to retain ashes where practicable, and the maintenance of operational conditions that will minimise the loss of any ashes during the process of cremation.

Our staff will be vigilant during the cremation process and adjust operational conditions when necessary in order to protect the ashes of babies and infants and maximise their recovery.

In any rare instance of non-recovery of ashes, we will notify the Inspector of Crematoria within 48 hours and conduct a review of the cremation process to understand why this is the case. The results of this review will be documented and will be available to next of kin and to the Inspector of Crematoria.

We will adhere to our identification procedure that guarantees that the ashes resulting from individual cremations returned to parents are those of their babies.

Shared cremations
Where a shared cremation has been authorised, and hence ashes are not individually identifiable, we will take the same care throughout the cremation process, including steps to maximise the recovery of ashes, and will scatter/bury the ashes within the crematoriums designated area. The location will be recorded for future reference.

Disposal of Ashes
In relation to the disposal of ashes in the case of a private cremation, this Cremation Authority will only act upon the written instruction of the parent who is acting as the Applicant for Cremation or other person nominated in writing by the parent.

In the case of shared cremations we will only act on the written instruction of the designated person at the relevant hospital, who is acting as the Applicant.

Ashes will be held at the crematorium for up to 6 weeks to await collection by representatives or instructions as to their disposal.

Where no further instructions have been received within the six week period, a further fourteen days’ notice will be given in writing to the Applicant, following which the ashes will be scattered or interred within the grounds of the crematorium should no further instructions have been received.

All cremations of babies and infants will be registered at the crematorium, with all information as contained in forms and certificates being retained indefinitely.

If ashes are scattered or buried within the grounds of the crematorium the final resting place will be registered. Where ashes are to be collected, the details of any person authorised by the applicant to remove/collect the ashes will be registered.

The policy of this Cremation Authority is designed to provide an audit trail from the receipt of initial funeral instructions to the final disposal of ashes, either by collection from the crematorium or by scattering or burial within the confines of the Gardens of Remembrance or other such designated area.

Questions or Queries
If you have any questions or queries about the cremation of your baby, you can speak to our office staff at the above address.

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Disclaimer/Privacy Statement

1. Introduction This policy covers the Paisley Cemetery Company Ltd’s use of personal information that we collect when you use our website. You will be asked to submit personal information about yourself (e.g. name and email address) in order to receive or use services on our website. By entering your details in the fields requested, you enable the Paisley Cemetery Company Ltd to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information the Paisley Cemetery Company Ltd will act in accordance with current legislation and aim to meet current Internet best practice.

2. Use and storage of your personal information When you supply any personal information to paisleycemetery.co.uk (e.g. to subscribe to receive newsletters) we have legal obligations towards you in the way we use those data. We must collect the information fairly: we must explain how we will use it (see the notices on the specific webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to the Paisley Cemetery Company Ltd will only be used within the Paisley Cemetery Company Ltd. Your information will be disclosed where we are obliged or permitted by law. We will hold your personal information on our systems for 5 years beyond the cessation of the Paisley Cemetery Company Ltd project. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

3. Access to your personal information You have the right to request a copy of the personal information the Paisley Cemetery Company Ltd holds about you and to have any inaccuracies corrected. A small charge for this service will apply.